Everything you need to know before and after you order.
FAQ's
Paper & Quality
Printed on premium paper with crisp detail and a clean, matte look.
- Paper thickness: 10.3 mil
- Paper weight: 189 g/m²
- Opacity: 94%
- ISO brightness: 104%
- Paper sourced from: Japan
Made-to-order: This product is made especially for you as soon as you place an order. Producing on demand (instead of in bulk) helps reduce overproduction—thank you for shopping thoughtfully.
Sizes Guide
All sizes are listed in inches (as shown in the shop) plus centimeters and the nearest ISO paper size for easy comparison.
- 5″ × 7″ = 12.7 × 17.8 cm — ISO: A5
- 8″ × 10″ = 20.3 × 25.4 cm — ISO: A4
- 11″ × 14″ = 27.9 × 35.6 cm — ISO: B4
- 16″ × 20″ = 40.6 × 50.8 cm — ISO: A2
- 18″ × 24″ = 45.7 × 61.0 cm — ISO: A2–A1
- 24″ × 36″ = 61.0 × 91.4 cm — ISO: A1
Note: Inch-based sizes don’t match ISO sizes perfectly—ISO is provided as a reference point.
Do your prints come framed?
Our prints are typically sold unframed. This gives you the freedom to choose a frame that best matches your space and style.
How do I know if my order went through?
You’ll receive an order confirmation email right after checkout. If you don’t receive it within a minute, the payment may not have completed successfully.
If you’re unsure, contact us at info@italydesignstudio.com before placing a new order to avoid duplicates.
I didn’t receive an order confirmation. What should I do?
First, check your spam folder (sometimes our emails like to play hide and seek).
If you still can’t find it, your email address may have been entered incorrectly. Email us at info@italydesignstudio.com and we’ll confirm whether we received your order, update your email if needed, and resend the confirmation.
How can I track my order?
You’ll receive an email with a tracking link as soon as your order ships. (Also check your spam folder, just in case.)
If you know the carrier (e.g., USPS, UPS, La Poste, DHL), you can also track directly on the carrier’s official website.
Shipping & Delivery
- Production time: 2–7 business days (made-to-order via Printful)
- Delivery time: 5–20 business days depending on destination
- Shipping costs: calculated at checkout
- Customs & duties: customers are responsible for any local taxes or import duties outside the EU
Tracking: Once your order ships, you’ll receive a tracking link by email.
Delays: We are not responsible for delays caused by customs, carriers, or other external factors beyond our control.
Can I change or cancel my order after it’s placed?
You may be able to change or cancel your order depending on its status. Please contact us at info@italydesignstudio.com as soon as possible.
Because our products are processed quickly, we can’t guarantee we’ll have enough time to make changes or cancel the order once production has started.
We recommend carefully reviewing your order (design, size, quantity, and shipping details) before completing checkout.
Returns & Refunds
EU consumer rights: If you’re an EU/EEA consumer, you have a 14-day right of withdrawal under EU consumer protection rules.
Made-to-order policy: Because each print is made to order, we do not accept returns or exchanges unless your item arrives damaged or defective.
Damaged order? Contact us as soon as possible at info@italydesignstudio.com with photos of the damage and the packaging, and we’ll make it right.
Collaborations & Partnerships
Wholesale / Stockists
Interested in carrying ItalyDesignStudio in your shop? Please visit our Wholesale page for details and to apply.
Influencers, Agencies & Creative Collaborations
Are you an influencer, agency, or brand with an idea in mind? Or do you love our illustration style and want to collaborate?
Email us at info@italydesignstudio.com with a short intro and your proposal—we’ll get back to you to discuss the best way to work together.